Need some help? Have a look at the answers to some of the most frequently asked questions.
You can also click on some links below to find extra help with housing or personal problems.
Further help and support:
We put all of the available rooms on the Properties section of the website and we update it regularly, so that you can see exactly what rooms are available at the moment.
When the rooms are full, or more become available, we update the website; so if there are no rooms on there at the moment, keep checking back to see if any more have come up.
No, you phone the landlord directly. The college offers a brokerage service for students and landlords, so we place you in contact with one another, but the contract is a private one between landlord and student and therefore not the liability of the college. It is very important that you visit the properties and make sure that you are happy with the one you choose before you sign a legally binding contract.
The landlord's contact details are underneath each house's description in the Properties section of this website.
Please look at the Guidelines section for lots of help and advice. You can e-mail Student Housing at email@example.com with a question, or phone 01432 273359. There are some links to student support services at the bottom of this page too, if you need advice on personal problems.
Most of the properties have this information in their descriptions as well as maps to show the position of each property in relation to the college campuses and city centre.
You should let your landlord know if there is something that needs repairing as soon as you can. If the property is part of the Home Cert scheme, there is a guidance timescale, which sets out how quickly the landlord should try to carry out repairs, depending on their urgency:
Home Cert: guide timescales for repairs
Emergency repairs (affecting health or safety, e.g. major electrical fault, blocked WC etc.)
Urgent repairs (affecting material comfort, e.g. hot water, heating, fridge failure, serious roof leak)
5 working days
Other non-urgent repairs
20 working days
Landlords should give tenants 24 hours notice when they need to enter the private areas of the property (i.e. your own room in a shared house), except in emergencies or urgent situations. The amount of notice they give may be set out in your tenancy agreement and the landlord should arrange a suitable time with you before coming to enter your room. You do need to allow your landlord to enter to undertake his/her obligations (e.g. safety/repairs) and the landlord can enter the shared (or common) areas at reasonable times. See the landlord's right of access in the guidelines section.
Some of the properties have the bills included in the rent. You need to check on the property listings pages to see which houses include utility bills and which of the bills are covered. Remember to take this into account when comparing different accommodation prices. More information
You are always advised to have a written contract, so that you know exactly what terms you have agreed with your landlord.
An inventory lists all of the items that are in the property and any damage that is there at the beginning of the tenancy. For example, if there is a stain on the carpet when you move in, this should be noted on the inventory, which should then be signed by the tenant and the landlord. You should both keep a copy. At the end of your tenancy, the inventory is checked to make sure that all of the items are still there and no damage has been done. Agreeing on the condition of the property when you move in means that you can prove that damage done by previous tenants was not your fault and will help you to get your deposit back, provided you have adhered to the terms of the lease.
It depends on the terms of your rental agreement. They quite often stipulate that you can't have parties in the properties. The houses are all in residential areas, so you have a duty as a tenant not to cause a nuisance. Tenants who frequently disturb their neighbourhoods cause problems for their landlord and may ultimately end up being evicted. More information
More places to find support and advice on housing related or any other sort of problems:
The SIS is a partnership between Hereford College of Arts, Hereford College of Technology, Hereford Youth Council Service and Hereford Sixth Form College. It provides confidential information and support to students for a range of problems.
Open lunchtimes at HCT, from 12 - 2pm daily.
HCA Media Centre Tuesdays 10:45 - 11:30am
HCA HE Centre Thursdays 10:45 - 11:30am
No appointment necessary.
Just call in or phone 07792 881033 or 07792 881375.
SHYPP works in Herefordshire with 16-25 year olds. We offer emergency and medium term accommodation in supported housing projects, outreach support to young people and young parents, a 'Nightstop' emergency accommodation project and education in schools. If you want to get some help you can download all relevant forms you may need.
CLD Youth Counselling Trust provides counselling for young people across Herefordshire. Common themes are stress, problems at college, relationships, bereavement and distressing events. Our counsellors are qualified in counselling therapy and experienced professionals.
Shelter provides a free, national telephone advice line staffed by trained housing advisers. They can give you help and advice on any problems you may experience whilst renting in private accommodation, or any other aspect of housing. You can ring them on 0808 800 4444.